Helper terms

These terms apply to everyone offering support to families through Witho (“helpers”). They exist to protect three people at once: you, the family you help, and the person being supported.

Who can be a helper

You must be 18 or over, have the right to work in the UK, and hold a current Enhanced DBS check — ideally registered on the DBS Update Service. Don’t have one? That’s fine and won’t hold up your application: we’ll arrange your Enhanced DBS for you during vetting through our checking partner, Care Check, guiding you through the online application step by step. You pay the check fee up front, and we refund it in full alongside your first completed booking through Witho. You’ll also need two checkable references.

Vetting

Before any introduction we verify your identity against your photo ID, confirm your right to work, take up references, and confirm your DBS status. We publish your profile only when checks are complete — never before. Uploaded documents are deleted once verification is done, as set out in our privacy policy.

Your status

You are self-employed. Witho is an introduction service — we are not your employer and we do not direct your work. You are responsible for your own tax and National Insurance. Your agreement for each engagement is with the family directly.

What the work is — and isn’t

Witho introductions cover everyday practical support and companionship. They do not cover personal care (washing, dressing, toileting), administering medication, or nursing tasks. If a family’s needs go beyond everyday help, tell us and we will help them find a regulated care service.

Booking through Witho

All sessions with families introduced by Witho must be arranged through the platform. This is what makes your sessions visible, supported, and safeguarded — and it is how the vetting promise we make to families stays true. You agree not to arrange or accept work directly with a Witho-introduced family, during your time on the platform and for 12 months after your last session with that family. If a family suggests a private arrangement, let us know.

If these terms are broken

Arranging work directly with an introduced family means removal from the platform and no further introductions. We would rather never use this clause — if something about how Witho works isn’t working for you, talk to us first.

Leaving

You can leave the platform at any time with 14 days’ notice by emailing hello@witho.co.uk. The booking-through-Witho commitment for families you were introduced to survives for 12 months after your last session.

Changes

We may update these terms as Witho grows — for example, when member benefits launch. We will tell you about material changes by email before they take effect.