Identity verification
This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.
Trust & safety
Trust is the product
Witho is built around practical support with explicit boundaries. We focus on identity, transparency, and safeguarding-first operations.
Phone verification
This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.
DBS-based trust badges
This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.
Clear support-only boundaries
This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.
Safeguarding escalation process
This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.
Support-only boundary
- No washing, bathing, dressing, or toileting support.
- No administering medication.
- No heavy lifting, hoisting, or clinical interventions.
- If regulated care is needed, we signpost to regulated providers.
Safeguarding response
- Immediate risk: call 999.
- Urgent safeguarding concern: safeguarding@witho.co.uk.
- All incidents logged and reviewed by the operations team.
- Repeated safety breaches result in helper removal from platform.