Trust & safety

Trust is the product

Witho is built around practical support with explicit boundaries. We focus on identity, transparency, and safeguarding-first operations.

Identity verification

This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.

Phone verification

This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.

DBS-based trust badges

This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.

Clear support-only boundaries

This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.

Safeguarding escalation process

This check is part of our launch trust framework and will be expanded with ongoing quality monitoring.

Support-only boundary

  • No washing, bathing, dressing, or toileting support.
  • No administering medication.
  • No heavy lifting, hoisting, or clinical interventions.
  • If regulated care is needed, we signpost to regulated providers.

Safeguarding response

  • Immediate risk: call 999.
  • Urgent safeguarding concern: safeguarding@witho.co.uk.
  • All incidents logged and reviewed by the operations team.
  • Repeated safety breaches result in helper removal from platform.