Something went wrong

Tell us, and we will hold the payment

If a visit did not happen, was cut short, or left you uneasy, say so. We put the payment on hold straight away so nothing goes to your helper while we look into it, and a director rings you.

You are not making an accusation and you are not being a nuisance. Most reports turn out to be a mix-up, and we would far rather hear about it than not.

Payments are released to helpers 48 hours after a visit. Reporting within that window holds the money; after it, we can still help but the payment may already have gone.